Privacy policy
Motopark collects what we need to run bookings, camps, memberships and waivers and to keep riders safe, including camp riders' health details from their parents. Payments go through Stripe, so we never store card numbers. To see, correct or ask about your information, email [email protected] or call 519-794-2434.
This policy explains what personal information Motopark collects, why we collect it, who we share it with and what you can ask us to do with it. It covers this website, our online store, your rider account, and what we collect at the park when you check in, book or sign a waiver.
Who’s responsible for your information?
Motopark Training Facility (2241780 Ontario Inc., operating as Moto Park) is responsible for the personal information described here. We’re at 622794 Moto Park Rd, Chatsworth, ON N0H 1G0, and you can reach us at 519-794-2434.
Send any question or request about your information to [email protected].
What information do we collect?
Only what we need to run the park, take bookings and keep riders safe. Most of it comes from you, or from a parent or guardian when the rider is under 18.
| Information | What it includes | When we collect it |
|---|---|---|
| Contact details | Name, email, phone number and mailing address | When you buy online, create a rider account, send a booking request or contact us |
| Rider details | Each rider’s name, date of birth, gender, riding ability, racing number, bike make and model, and height when we size a rental bike | Bookings, memberships, camp registration, rental requests and your rider account |
| Emergency and camp details | Emergency contacts, parents’ or guardians’ contact details, who may pick a rider up, health card number, allergies, medication and medical instructions, and diet | The camp rider information form and your rider account |
| Waivers | The rider’s name and date of birth, signatures, and a parent’s or guardian’s consent for riders under 18 | When a waiver is signed online or at the park |
| Payments | Card brand, the last four digits and the expiry date. Stripe, our payment processor, holds the full card number; we never see or store it | When you pay online, save a card in your rider account or pay an invoice |
| Your history with us | Orders, camp registrations, memberships and passes, check-ins, invoices, statements and balances | As you book, ride and pay |
| Messages | What you send us by email, through a form or by phone | When you contact us |
| Website use | Pages you visit, your device and browser, roughly where you are, and how you found us (a search, an ad or an email link, for example) | When you use this site. See cookies |
Why do we collect it?
To give you what you asked for and to keep riders safe. We use your information to:
- take and manage bookings, camp registrations, memberships, passes and orders, and ship what you buy;
- check riders in and keep track of their memberships, passes and waivers;
- look after riders at camp: reach a parent fast, handle allergies and medical needs, and hand riders over only to the people you name;
- take payments, refunds and balances, and send receipts, invoices and statements;
- answer your questions and booking requests;
- send you news and offers, if you’ve said yes to them (see emails);
- see how the website is used and how well our ads work, so we can improve both;
- keep the records the law requires, such as tax records.
If we want to use your information for something new, we’ll ask you first.
What about information about children?
A lot of our riders are kids, so much of what we hold is about minors. We collect it from a parent or guardian, not from the child.
- For a rider under 18, both parents or guardians sign the online waiver with the rider, and an adult comes with them when they check in at the park.
- The camp rider information form asks for health details, allergies and emergency contacts. We use them only to look after that rider at camp.
- Photos and video: riders are photographed and filmed at camp for the camp photo package. Families who order it get an invitation to the photos on SmugMug about 10 days after camp.
Who do we share it with?
Only the companies that help us run Motopark, and only what each one needs to do its job. We don’t sell or rent your personal information.
Our own point-of-sale system, MotoPOS, runs at the park. It brings in your online orders, memberships and camp forms so the front desk has them when you arrive.
The companies we use
- Stripe, our payment processor, for online payments, saved cards, invoice payment links and refunds.
- Amazon Web Services (Amazon SES), which delivers the emails our website sends.
- SpeedWaiver, our online waiver service, where riders sign the waiver each season.
- Google, for website analytics (Google Analytics), spam protection on our forms (reCAPTCHA) and, if we run ads there, advertising (Google Ads).
- Meta (Facebook and Instagram), if we run ads there, to measure them and show them to people who’ve visited.
- Our website host and Cloudflare, which protects the site and makes it faster.
- Hark, an AI assistant that helps us answer emails and booking requests.
- MotoMech, the parts and service shop at the track, when you order a camp maintenance package.
Race entries and other sites
Online race entries are made on Trackside’s pre-registration site, under Trackside’s own policy. Race results, with riders’ names, classes and numbers, are posted publicly, on Trackside for example. Links from our site to MotoMech, TrackStyle, Design by NH and others take you to businesses with their own privacy policies.
When the law requires it, or in an emergency
We share information when the law requires it, or when someone’s health or safety is at risk, like giving a rider’s medical details to paramedics.
Outside Canada
Some of these companies, including Stripe, Google, Meta and Amazon, store or process information outside Canada, mostly in the United States. While it’s there, the laws of that country apply to it.
Do you use cookies?
Yes. Cookies are small files your browser keeps for a website. Ours do four jobs:
- Making the site work: your cart, checkout, signing in to your rider account and opening your receipts.
- Analytics: Google Analytics counts visits and shows us which pages help.
- Advertising, if we use it: Google Ads and the Meta pixel tell us when an ad led to a visit or a booking, and let us show our ads to people who’ve been here.
- Where an order came from: our store notes how you found us (a search, an email or an ad) with your order.
You can block or delete cookies in your browser settings, and turn off personalised ads in your Google and Facebook or Instagram ad settings. The site still works without analytics and advertising cookies; the cart and rider account need theirs. The full list is in our cookie policy.
Will you send me emails?
Yes, about what you’ve booked or bought. News and offers only if you’ve said yes.
- Service emails: order confirmations, receipts, invoices and statements, the link to the camp rider information form, rider account sign-in links and replies to your requests. They come with a booking, so they keep coming while it’s active.
- News and offers: camp sales, membership deals and events. We send them only with your consent. Every one has an unsubscribe link, and unsubscribing doesn’t touch your bookings.
How long do you keep it?
As long as we need it for the reason we collected it, and as long as the law requires.
How do you protect it?
- Card numbers stay with Stripe. We see the card brand, the last four digits and the expiry date, nothing more.
- Invoice and statement links carry a private code, and your receipts page asks for a one-time code we email you.
- The self check-in list at the park holds a rider’s first name and last initial, matched by scrambled codes rather than phone numbers or birth dates.
- Staff see what they need for their job.
No system is perfectly secure. If a breach puts you at risk, we’ll tell you.
Can I see, correct or delete my information?
You can ask to see what we hold about you or your child, ask us to correct it, and withdraw your consent. Ask us first; if you’re not happy with our answer, you can complain to the Privacy Commissioner of Canada.
- See it: ask what we hold, how we’ve used it and who we’ve shared it with.
- Correct it: tell us what’s wrong and we’ll fix it. With a rider account, you can update riders’ details yourself.
- Withdraw consent or ask us to delete it: you can change your mind, within the limits of the law and any booking you’ve made. We may need to keep some records, like tax records. And some things don’t work without your information: a rider can’t ride without a signed waiver.
- Complain: call or write to us first. If we can’t sort it out, contact the Office of the Privacy Commissioner of Canada.
We may ask you to confirm who you are before we share anything.
Will this policy change?
When what we do with your information changes, we update this page and the date on it.
How do I contact you about privacy?
Call 519-794-2434, email [email protected], use our contact page, or write to Motopark Training Facility, 622794 Moto Park Rd, Chatsworth, ON N0H 1G0.
Buying from us? See our terms and conditions and refund policy.